GENERAL TERMS & CONDITIONS1. Our offer is effected on the basis of information provided by the principal or by other persons aut-horised to do so. We cannot assume any liability for the accuracy and completeness of the relevantinformation. Errors as well as prior sale and/or lease remain excepted.2. The brokerage agreement with us comes into existence either by written agreement or by ourbrokerage services being utilised on the basis of the property brochure and the terms and conditionsthereof.3. Our offers are intended exclusively for the recipient and must be treated in confidence. Shouldinformation be transferred to third parties without our consent, the recipient shall be required to paythe usual local or agreed commission if the third party concludes the transaction. This shall not prec-lude any further claims for damages on our part.4. We shall also be entitled to act on behalf of the other contracting party on a commission basis.5. Our claim for commission will not be affected by another transaction coming into existence ratherthan that originally intended (e.g. purchase instead of lease or vice versa, acquisition in a foreclosureauction, pro-vided that we have provided documents regarding the valuation of the property [e.g.court appraisal] instead of negotiated purchase), insofar as the commercial outcome does not differmaterially from the conditions of our offer.6. The commission is earned and payable when an agreement has been duly and formally enteredinto or an equivalent transaction has been concluded in connection with the brokerage activitiesperformed by the estate agency. The contracting partner is to notify the estate agent of the conditi-ons of acquisition or use.7. Any rights of retention and setoff in relation to the commission receivable shall be excluded unlessthe offsettable claim has been legally stipulated.8. If the recipient is already aware of the property on offer, then we must be informed accordinglyin writing without delay, i.e. at the latest within three days of receipt of our offer. In the event of acontract conclusion, the amounts stated in the respective offers shall be charged as a commission(see clause 1).9. The place of performance and jurisdiction shall be the registered domicile of the estate agent, to the extentthis is permissible under statute law.10. In the event that any of the above-mentioned provisions should be or become invalid, this shallnot affect the validity of the remaining provisions hereof. The invalid provision is to be replaced byan arrangement adopted by the parties that best approximates the commercial interests of the con-tracting parties and does not conflict with the terms and conditions of the contractual agreement as awhole.11. In accordance with statutory requirements, we are obliged to inform you independently ofour participation in an alternative dispute settlement procedure that the European Commissionhas set up an on-line dispute resolution platform (OS) for the out-of-court dispute resolutionof consumer disputes. The platform can be found at http: /ec.europa.eu/consumers/odr/.Engel & Völkers will not participate in a dispute resolution procedure before a consumer issuing authority within the meaning of the VSBG and is not obliged to do so.